This version of the Terms of Service will be updated on October 1, 2024. See here for details.
The new version of the Terms of Service is available at https://www.merxwire.org/faqtw/pr-process-tw/

Definition:

The meaning of the following nouns or verbs mentioned in this guide

Commissioner: Submits a press release to the Company’s news sources, individuals, agencies or agents.

Submission: The act by which a press release provider or agency provides a press release to the Company.

Distribution: The act of providing the content of a press release to the media in any form.

Publishing, publishing, publishing: The act of publishing or publishing a press release on a specific platform through a cooperative news network or media relationship.

1. The process of appointing the company to issue press releases on behalf of the company for a fee

1. Contributors submit press releases.
2. The editorial office receives and confirms whether the content of the manuscript complies with relevant norms and guidelines.
3. The company will send the press release, order information and pre-release sample to the commissioner to confirm the content; If there is any change in the content, the pre-publication sample will be sent to the commissioner for confirmation before publication. If the press release does not meet the publication standards or is not accepted by the editorial department of the Company or by the media, the content of the press release will be notified that the content of the press release has not been adopted.
4. If a press release is issued, the Company will notify the commissioner that the press release has been published.
5. The Company shall notify the publication result within the agreed period.

2. The following conditions must be met for the submission of press releases

(1) For those who use the publishing service for the first time, please fill in the information of the organization first:
the editors of the Company or the media accept the press release from a credible source, and any organization should first submit the press release for review to the Company’s registration agency and personal information, fill it out and send it back to the Company for review and retention for the media or relevant competent authorities for future reference.

*You can send the media contact information to the online customer service, or fill in the [Submit Press Release Source Information] page by yourself, which helps to speed up the review and release process.

(2) Comply with the relevant specifications of various publications.

(3) Include the contact information of the media of the source organization of the press release:

Company name:

Dateline city: (the city where the company is located or where the event took place)

Distribution Time:

Contact person: (Full name of the contact person)

Telephone:

Phone number: (Mobile Phone)

E-mail: (e-mail)

Other requirements:

(4) If the publisher is an agency, please provide media contact information:

Company name:

VAT Number: (Uniform Number or Registration Number)

Contact person: (Full name of the contact person)

Telephone:

Phone number: (Mobile Phone)

E-mail: (e-mail)

Official website:

3. About the submission of press releases and editorial review

Press release submission time: Monday to Saturday, 9:00 a.m. ~ 17:00 p.m.

The submitted press release must comply with the relevant standards, norms and guidelines established by the Company, and it will be sent to the media or published on news media websites or related platforms.

If there are any errors in the grammar or in the text, we will ask for them to be corrected. If minor revisions are required, the Company or the media may make minor revisions without prior notice to the publishers. However, if there is any important or non-editable content, please be sure to inform the Company at the time of submitting the press release, and the editors or media of the Company will confirm the revision before or after the revision.

Submitted press releases that do not comply with editorial guidelines will be rejected. If rejected, the cost of the publishing service will be retained for a specific period of time in the future*.

*Subject to the specifications of the commissioner’s purchase plan.

4. Deadlines for submission, sending, and publishing

For scheduled press releases, the press release will be sent to journalists, media outlets, media outlets, synced media websites, or otherwise distributed via email or specific channels. Therefore, it must be sent on working days, and routine release services are not provided on national holidays. If you have a special release date, please contact our customer service staff.

The company has different operating hours in different countries, and the following times are subject to the local embassy of that country.

1. Taiwan: Review and finalize before 15:00, and release the next day; If you want to publish it on the same day, you will be charged a rush processing fee. Advance reservations are required for publication on national holidays.
2. China: Review and finalize before 15:00, and release the next day; If you want to publish it on the same day, you will be charged a rush processing fee. There will be no press release on national holidays.
3. Japan: After the commissioner’s organization information and press release are reviewed and finalized by 15:00, and will be released the next day. There will be no press release on national holidays.
4. South Korea: After the approval of the commissioner’s agency information and press release, it will be reviewed and finalized by 15:00, and will be released the next day. There will be no press release on national holidays.
5. South Asia: 2~3 days of operation; Some media may be longer than 3 days. There will be no press release on national holidays.
6. North America: Approved before 15:00 Taiwan time on the same day, and can be released in the evening (during the day in the US). There will be no press releases on national holidays, National Day (July 4), Labor Day (the first Monday of September), Christmas Eve, Christmas Day, and New Year’s Day.
7. Europe: Publishers’ information and press releases are reviewed and released the next day. There will be no press release on holidays. There will be no press releases on national holidays, Christmas Eve, Christmas, and New Year’s Day.

5. Urgent

If the content of the press release is time-sensitive and needs to be sent to the media within a short period of time, please contact customer service.

6. Publish the website

Within a certain period of time after the release of the press release, the company’s customer service will notify the publisher of the publication URL, but the publication URL at this stage may not be fully collected.

7. Publish the report

Once the report is completed, you will receive the publication report by email 48 hours later (excluding national holidays). By default, the report lists the URLs of the published media articles in a column, but does not include news screenshots, traffic statistics, click-through data, or any data that is not included in the program specifications.